Legal Review of Prepaid Electricity Consumer Protection

Abstract

This study aims to determine and analyze the legal protection provided by PT.PLN for prepaid electricity consumers for the losses they experience and to determine and analyze the legal protection procedures for prepaid electricity consumers who experience losses. This study uses normative legal and sociological legal research methods, namely examining normative theoretical provisions through a review of regulations. The results of the study indicate that in reality legal protection for PT.PLN consumers in the use of electricity services has not been fully provided by PT.PLN. The electricity sales and purchase agreement which is the legal basis for the distribution of electricity still has shortcomings. It does not contain the obligation of business actors to provide correct, honest and clear information about the goods and/or services traded, as regulated in Article 7 letter (b) of the UUPK. The UUPK itself has regulated that if consumers choose to resolve their disputes through general courts or through the Consumer Dispute Resolution Agency (BPSK). Furthermore, the resolution of consumer disputes with PT.PLN does not rule out the possibility of peaceful resolution. The peaceful settlement referred to is a settlement carried out by both parties in dispute without going through the courts or consumer dispute resolution bodies and does not conflict with the law in this case the consumer protection law.